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Here's how we're keeping you Covid safe:

Keeping You Covid Safe

THE SAFETY AND WELLBEING OF OUR STAFF AND GUESTS IS OUR TOP PRIORITY AT POTTERS

Things may be a little different for a while, so please bear with us. To help create a safe environment for everyone, we’re enhancing our high standards of hygiene even further. There will also be some changes to our normal style of service ensuring everyone is safe but you can rest assured that everyone will still get a special welcome from the Potters Team!

  • Our opening hours and food service times might fluctuate from time to time depending on how busy we are. We are also serving a reduced menu for a while to enable us to practice social distancing in the kitchen where possible and to avoid long waits for food.
  • We’ve deep cleaned The Potters, given the place a fresh lick of paint and even widened the staircase for easier access to our toilets and roof terrace to enable customers to observe social distancing. Thorough cleaning routines are taking place regularly all day, every day.
  • We’ve increased the frequency of our cleaning routines. Every table is cleaned thoroughly at the end of every guest visit.
  • We’re encouraging contactless payments to avoid handling cash. The contactless limit for card payments has increased to £45. You can use Apple and Googlepay too.
  • Once you are inside the pub, orders will be taken at the table by waiting staff.
  • We have introduced new measures to ensure that we meet government advice on safe distancing. We ask all our guests to be respectful of this policy when they visit us.
  • The changes we have made are to optimise customer safety and to ensure we can meet the current advice from the UK Government to keep our guests and staff safe.
  • We ask all our guests to be respectful of these policies when they visit us.

SAFETY FIRST

If you have any of the following symptoms, please do not visit The Potters:

  • Continuous Cough
  • High temperature
  • Shortness of breath

SEATING

The safety and well-being of our guests and staff is our top priority. New Government Regulations mean bookings can only be made as follows:-

  • Tables of 4 (4 customers can be from different household) not including any children aged under 11 or a carer of a member of the group.
  • Where up to 4 people from different households are sat together at a table, every effort should be made to maximise distance between each other at the table. The rule of 4 relates to both inside and outside the premises.
  • The exception to the rule of 4, is if more than 4 people live together in one household there is no maximum if they meet indoors or regulated premises outdoors. A household means a group of people living in the same house. If you are booking as a private household group of over 4 people (not including any children aged under 11), all adults within the group are required to provide proof of their address.
  • CONTACT DETAILS OF ALL PERSONS visiting the premises must be recorded for track and trace purposes and premises must take reasonable measures to ensure that such contact information is correct.
  • For more detailed information, please click on the following link: https://gov.wales/coronavirus-regulations-guidance#section-48600

NHS TEST AND TRACE

Keeping records of customers to support the NHS Wales Test, Trace, Protect service is mandatory and the names of all customers, their telephone numbers, date of visit and arrival time must be collected and retained for 21 days.

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We are taking bookings for tables of 4, these 4 customers can be from different households – does not include children aged 11 or under and carers.

The exception to the rule of 4, is if more than 4 people live together in one household there is no maximum. A household means a group of people living in the same house. If you are booking as a private household group of over 4 people (not including any children aged under 11 or carers), all adults within the group are required to provide proof of their address.

Please complete the relevant form below and we will get back to you. Alternatively, give Emma a call on 01633 223311 to discuss your requirements.

Please allow us 24 hours to confirm the booking. If you haven’t had a response in that time, please give us a call.

For bookings between Mon-Sat please use the booking form below, for Sunday Lunch bookings, please use the Sunday Lunch Booking Form, or email us on sundaylunch@potterspub.co.uk.

We apologise but we do not accept bookings on Friday & Saturday nights for drinks only.

General Booking Form


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    Sunday Lunch Booking Form


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            X Close

            CUSTOMER ANNOUNCEMENT – WE ARE NOW CLOSED

            It is with much regret that we confirm our closure with immediate effect following the latest Welsh Government legislation to put Wales into Tier 4 restrictions.

            We apologise for any inconvenience caused and rest assured, we will be in touch with all customers who have booked for Christmas Day lunch and other Christmas bookings to organise the refund of your deposits.

            We will keep you informed of developments as and when the Government guidance changes, but for now we will be closed until further notice.

            We thank you for your loyal support throughout this very difficult and frustrating year and hope that the New Year will be a more positive one for everyone, bringing health, hope and happiness and a return to normality!

            Sending best wishes from the Potters Team and we hope to see you all again very soon